Know what happens before access starts.

If you are purchasing as a consumer, applicable law may give you a cancellation period. Contact support promptly if you want to cancel before paid directory access has started.

Checkout asks you separately to request immediate access and acknowledge that your statutory cancellation right may be lost once the digital directory is supplied or downloaded. Crit records the policy version and timestamp for that choice with the order.

If that acknowledgement is not provided, Crit does not start checkout for immediate access.

Unused email credits remain available on the account. Credits reserved for a candidate-confirmed send are treated as used once the delivery run begins because the provider request cannot be recalled.

Contact support if access was not delivered, the purchased release materially differs from the checkout description, duplicate payment occurred, purchased credits were not granted, or the service is faulty. Crit will investigate and provide the remedy required by applicable law, which may include repair, replacement, price reduction, or refund.

If Crit can verify automatically that the exact directory revision recorded on a paid receipt is no longer deliverable, the account workspace offers a full-refund request. Crit submits that request to Stripe once using the order reference, and Stripe returns the payment to the original payment method.

Send the account email, Stripe receipt or Crit order reference, date of purchase, and the problem. Do not include passwords or room secrets. Refunds approved through the payment provider revoke the corresponding paid entitlement after Crit receives the signed full-refund event, without deleting the purchased order record. A partial refund does not revoke directory access unless the provider confirms that the payment has been refunded in full.